Orders are ready to ship in 1-3 business days, depending on the order and volume. As a general rule, for orders placed until 12:30 pm of any candle in stock, these are delivered to the carrier on the same day.
Orders for mainland Portugal are shipped via GLS, to the islands through the UPS .
The moment your order is ready for shipping, you will receive an email to follow your order. Always check the shipping data to avoid delivery problems.
We do not ship on Friday. As such, if you placed your order after 12:30 pm on Thursday, it will only be dispatched on Monday. Thus, we prevent our candles from being in a warehouse / van in the sun / cold for a long time, damaging their appearance.
Go through our Studio and take your candle with you.
Rua da Banda da Música de Moreira, No. 164, FR U. 4470-197 Maia.
Available by prior contact.
We will deliver your order to the comfort of your home, in addresses within a 15 km radius of our Studio .
This option will only be accessible at checkout to addresses that meet the requirements mentioned.
GLS 24h / 48h
DPD Collection in store
Collect your order when it suits you, at one of the more than 600 locations in the pick-up network. Consult them here.
|Out of stock|
Azores & Madeira
UPS Express Saver 24h / 48h Air
Europe 1 (GLS)
All Europe except Spain, and Portugal
Europe 2 (GLS)
Norway, Iceland, Switzerland, Spain (Islands)
Due to the nature of our products, we are unable to accept returns for a used candle. If you have had any problems with one of our candles, you must inform us immediately to email@example.com.
Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund. To be eligible for return, the product must have no signs of use. If you have received an order that does not meet your expectations, or is damaged, inform us immediately via: firstname.lastname@example.org.
Due to the fragile nature of our products, we understand that sometimes products can get damaged. We will try to resolve the situation as soon as possible.
In case of accepted returns, a label will be sent to print and put in the box, to be returned. Always keep the original box!
Refunds (if applicable)
After the return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 5-20 days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, check your bank account again.
Please contact your bank, it may take some time for your refund to be officially launched. If you have already done all of this and have not yet received your refund, please contact us: email@example.com.